Privacy Policy pora34 – Player Data Protection

As an online gaming platform serving Malaysian players, pora34 understands how important trust is. We know that sharing personal information with any online platform is a decision that requires confidence. That is why we are committed to handling every piece of your information responsibly, transparently, and in accordance with applicable laws.

This Privacy Policy applies to all users who access the pora34 platform via our website at pora34.pro or through the pora34 mobile app, available as a free download.

1 Personal Information We Collect

To provide a safe, fair, and responsible service, pora34 collects several categories of personal information from players. The following are the types of data collected:

2 How We Collect Information

Your personal data is collected through various channels as you interact with the pora34 platform. The following are the data collection methods we use:

• Account Registration: When you complete the registration form at pora34, basic information such as your name, email, and password is collected directly from you.
• KYC Verification Process: Identity documents such as national ID cards, passports, or permanent resident permits are securely uploaded during the identity verification process.
• Financial Transactions: Payment information is collected when you make a deposit or request a fund withdrawal through the pora34 platform.
• Platform Usage: Technical data such as IP addresses, device information, and usage patterns are collected automatically via cookie technology and web beacons while you use the platform.
• Support Communications: When you contact the pora34 customer support team via live chat or email, those communication records are retained for reference and service improvement purposes.
• Referral Programme: If you join the pora34 referral programme, information relating to your referrals is collected to process the associated rewards.

3 Purpose of Personal Data Use

Pora34 uses the personal data collected for legitimate and transparent purposes. Each use of data has a clear justification grounded in legitimate interest:

• Account Management: To securely create, verify, and manage your player account on the pora34 platform.
• Transaction Processing: To accurately and securely process deposits, withdrawals, and any financial transactions you carry out on the platform.
• Legal Compliance: To fulfil legal obligations including anti-money laundering (AML) compliance requirements, identity verification (KYC), and reporting to relevant authorities when required.
• Fraud Prevention: To detect and prevent fraudulent activity, account misuse, and unauthorised access to the pora34 platform.
• Customer Support: To assist you in resolving any issues or inquiries related to your account and platform usage.
• Service Improvements: To analyse aggregated usage patterns in order to improve the user experience and performance of the pora34 platform.
• Marketing Communications: To send information about promotions, bonuses, and platform updates — only to players who have consented to receive such communications.

Pora34 will not use your personal data for any purpose other than those stated above without first obtaining your consent.

4 Information Sharing and Disclosure

Pora34 does not sell or rent players' personal information to any third party. However, there are limited situations where information may be shared with specific parties:

• Payment Service Providers: Information required to process financial transactions is shared with approved banks and e-wallet providers. These providers are bound by strict confidentiality agreements.
• Technology Service Providers: Companies that help operate and maintain the pora34 platform, such as cloud computing services, may have limited access to data strictly necessary for their functions.
• Legal Authorities: pora34 will disclose information to authorities when required to do so by law, court order, or a legitimate investigation.
• Business Transfers: If pora34 is involved in any business merger or acquisition, player data may be transferred as part of the business assets, subject to continued privacy protections.

5 Data Security Measures

Pora34 continuously invests in security infrastructure to ensure players' personal data remains protected at all times. Our security measures include:

• 256-bit SSL/TLS Encryption: All communications between your device and pora34's servers are encrypted using industry-standard SSL/TLS protocols, ensuring that data in transit cannot be intercepted.
• Encrypted Password Storage: Player passwords are never stored in plain text. We use a one-way, irreversible hashing algorithm to store passwords securely.
• Tiered Access Controls: Access to player data within pora34's internal systems is restricted on a need-to-know basis. All access is logged and continuously monitored.
• Regular Security Audits: pora34 conducts regular security assessments and penetration testing by independent security experts to identify and address any system vulnerabilities.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA to add an extra layer of protection to their accounts. This feature is available and easy to activate through account settings.

While pora34 takes all reasonable precautions, no security system can be fully guaranteed. In the event of a data security breach affecting players, we will notify the affected parties and relevant authorities within the timeframe required by law.

6 Cookie Policy

Pora34 uses cookies and similar tracking technologies to improve the user experience on our platform. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login session authentication and security. Without them, the platform cannot operate properly. These cookies cannot be disabled.
• Performance Cookies: Collects anonymous information about how players use the platform to help us improve the user experience and website performance.
• Functionality Cookies: Stores user preferences such as language, display settings, and favourite game selections to make using the platform more convenient.
• Analytics Cookies: Helps us understand aggregate traffic patterns and platform usage. This analytics data is not linked to individual player identities.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of the pora34 platform and your gaming experience.

7 Your Rights Regarding Personal Data

As a registered pora34 player, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). These rights can be exercised through the account settings section or by contacting our privacy team:

8 Data Retention Period

Pora34 retains players' personal data for the period necessary to fulfil the purposes for which it was collected and to comply with legal obligations. In general:

• Active Account Data: Retained for as long as your account remains active on the pora34 platform and for the required period following account closure.
• Financial Transaction Records: Retained for the minimum period required by applicable financial and anti-money laundering laws, typically between five and seven years.
• KYC Documents: Retained for the period prescribed by applicable compliance laws, and securely deleted once that period expires.
• System Log Data: Technical and security logs are retained for a limited period for security analysis and troubleshooting purposes.

When data is no longer needed, pora34 securely deletes or destroys it using approved methods to ensure it cannot be recovered by unauthorised parties.

9 Links to Third-Party Sites

The pora34 platform may contain references to third-party services such as payment providers. Please note that pora34's Privacy Policy applies solely to the pora34 platform.

Pora34 is not responsible for the privacy practices or content of such third-party sites or services. We encourage you to read the privacy policy of any third party you interact with separately from the pora34 platform.

10 Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding pora34's Privacy Policy or how we handle your personal data, our privacy team is ready to assist you.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the pora34 platform.
• Email: Send your privacy enquiry to [email protected] and we will respond within 2 business days.